Appointments and fees

Sessions are by appointment only, with appointments available Tuesday to Saturday.

To arrange an appointment please phone 0488 832739 or email northlakespsych@bigpond.com.

If no respose, please provide your name and contact phone number. We will contact you to discuss and schedule your appointment as soon as possible.

You do not need a referral to see a Psychologist, however it is important to discuss your concerns with your GP, as you may be eligible for a referral under Medicare and a rebate for your sessions. This will also enable us to work as a team with your GP to support you. Referrals are also welcome from Workcover and the Department of Veteran's Affairs.

Clinic appointments

Clinic appointments are available at North Lakes Psychology.
Please do not attend the clinic if you have any symptoms of illness. We can move your appointment to Telehealth if this occurs.

Telehealth Appointments

Clinical Psychology services are available through Telehealth (videoconference) or telephone. While it is different to sitting together in the clinic, Telehealth has been shown to be very effective mode of support. I am very experienced using both of these methods and to support your engagement in this way. I understand that this change may be difficult or uncomfortable for some, and I encourage you to work through this with me.

What do we need to do?

1.When you receive your appointment confirmation email, please

respond by indicating if you will be attending in clinic or prefer a telehealth appointment.

2.Telehealth: This practice now uses Cliniko as recommended by the Australian Psychological Society. Anne-Louise Easey at North

Lakes Psychology will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services, which means providing your own device and internet connection. If you are unable to use Cliniko we can also use Facetime if you have an Apple device. If there are any difficulties with connecting we can use my mobile for problem solving or to continue the appointment by telephone.

3.Telephone: If you have requested a telephone appointment, Anne-Louise will phone you at our scheduled time.

Things to consider for telehealth appointments:

1. Privacy

To access telehealth consultations you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection. Cliniko prefers to use the

latest version of the Google Chrome, but you could also use Mozilla Firefox or Apple Safari web browser.

The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Cliniko which is compliant with the Australian standards for

online security and encryption. I will be providing telehealth services either from the Clinic room at North Lakes or from my home office, which is private.

2. Safety

At the beginning of our appointment I will confirm where you are and details of your next of kin, so that if I need to access extra support for you I can advise your current location.

3. Quality

While face to face is the preferred method for therapy, telehealth has been found to be effective also. A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing telehealth sessions. Please consider the device you use and access to internet to support good connection. We will have telephone as backup. Please ensure you have good lighting and a comfortable position for our session.

As usual we will review each session and discuss ways we may improve this experience for you.

Fees

Fees are Payable at the time of consultation

From 1st July 2026 weekday appointments for a standard 50 minute consultation for private clients and self managed NDIS consultation will be $265, and after hours and weekend appointments will be $275.

(Please note that these fees are significantly lower than the Australian Psychological Society recommended fee which is currently $330).

The full fee is payable at the end of the session. Any outstanding accounts may incur additional administrative fees.

Medicare rebate

If you have a Mental Health Care Plan from your GP, from 1st July 2026 you will receive a $149.05 rebate per session. Payment of the full fee is made to us at the time of the consultation. When payment is made to us, we may claim your Medicare rebate using HICAPS and process the rebate back onto your EFTPOS card. At times we are unable to connect with Medicare, or if you are doing telehealth and not in the office, you will need to use your receipt to claim your rebate through Medicare.

Private Health rebate

If you are eligible to claim a rebate from your private health insurance claims may be processed at the appointment and rebates vary depending on your policy or you may pay the fee and submit your claim to your insurer. You cannot claim on private health if you use a Mental Health Care Plan.

Workcover and Insurance

Clients attending through Workcover, DVA and plan managed NDIS will be invoiced according to their table of costs. Those attending through other insurance processes will be invoiced according to the APS recommended fee schedule.

If you have been referred under Workcover, Insurance or other third party claim you may be required to pay the full fee at the time of the consultation. You will be provided with a receipt which you can then use to claim rebate from your insurer. You are responsible for ensuring that Workcover or your Insurer has approved your claim for Clinical Psychology Services before your initial session and provide documentation to us. If documentation is provided we will invoice Workcover or the insurer for your session. If documentation is not provided, you will be required to pay for your session at the time of the appointment.

Department of Veterans’ Affairs clients claims will be invoiced directly to the Department for the services.

Cancellation policy

Once an appointment is made by you, it is confirmed. If, for some reason you need to cancel or reschedule the appointment, you are responsible for advising us of this via phone or email, and providing 48 business hours notice. This is weekday hours, excluding weekends.